Refund Policy

At Kidsfa, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a clear and fair refund policy as outlined below.

1. Eligibility for Refunds

To be eligible for a refund, your request must meet the following criteria:

The item must have been purchased directly from our website.
You must request a refund within 14 days of receiving the product.
The product must be unused, in its original condition, and returned with all original packaging and accessories.

2. Non-Refundable Items

We do not offer refunds for:

Digital downloads or services once accessed or downloaded.
Customized or personalized items.
Items marked as "final sale" or "non-returnable."

3. How to Request a Refund

To initiate a refund, please contact our customer service team at cartopiahelpline@gmail.com with the following information:

Order number
Reason for the refund request
Photos of the product (if applicable)

We will review your request and respond within 3–5 business days.

4. Return Shipping

If a return is approved, you will be responsible for the cost of return shipping unless the item was defective or the wrong item was sent.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.

6. Late or Missing Refunds

If you haven’t received a refund yet:

First check your bank account again.
Then contact your credit card company—it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at cartopiahelpline@gmail.com.